How to Recruit and Retain HVAC Service Technicians
HVAC service refers to heating, ventilation and air conditioning systems that regulate the temperature of indoor spaces. These can include an air conditioner and furnace, combined systems like heat pumps, and indoor air-quality equipment such as air purifiers. A system may also include a smart thermostat, which controls and manages all the components of the HVAC system.
The HVAC industry is always evolving, and HVAC technicians need to stay current with new regulations and techniques to stay safe, efficient, and profitable. They also need to understand the latest innovations in high-tech HVAC products and equipment so they can install, maintain, troubleshoot, repair, and sell them to their clients.
Increasingly, customers expect their HVAC companies to be more technologically advanced than ever before–not just by providing more options for them to choose from but also by automating manual processes that are becoming increasingly outdated and frustrating. That’s why it’s important for HVAC businesses to implement smart software that streamlines call booking, dispatching, and customer notification processes.
Attract HVAC Technicians and Ensure Employee Success
To attract the best and brightest HVAC technicians, HVAC companies should offer excellent compensation, benefits, employee bonuses, and a positive work environment. That’s especially true when recruiting a new team to support the growth of their business.
An ideal recruiting strategy is to build relationships with local home construction contractors, who are often referred to by homeowners who need a new or upgraded heating and air conditioning system. Once the contractor knows that the company is always available and has a strong reputation for providing exceptional service, the project is much more likely to get the attention it deserves and to end with a satisfied customer.
Attracting and Retaining Great Techs
The HVAC industry is a demanding, challenging profession that requires a combination of education, training, and on-the-job experience. In fact, many employers prefer to hire technicians who have earned their certifications.
As a result, it’s a good idea for HVAC contractors to offer formal training programs, including associate degrees in Refrigeration, Heating, and Air Conditioning (RACH). This way, you can develop the skills needed to be successful as an entry-level HVAC technician or advance to the next level of expertise.
A great training program will provide a comprehensive understanding of all aspects of the HVAC industry, including the equipment and technologies that make it possible for them to service, repair, and install complex systems. It will also teach them the fundamentals of safety and health, ensuring they know how to keep themselves and their co-workers safe on the job.
With training, you’ll be able to start working in the field as soon as possible. And you’ll have a clear path to the most lucrative positions in the HVAC industry, so you can earn more money and better take care of your family.
The right HVAC contractor will also be able to provide the tools your company needs to become more productive and more profitable as well. This means implementing technology that allows you to present your best proposals, generate invoices on the spot, and collect payments before you leave a customer’s location. For example, ServiceTitan’s mobile app gives techs on-the-go access to a fully updated pricebook that contains all of the pricing and services they need to prepare estimates for their customers in the field. This includes high-resolution photos and full product descriptions so they can show the customer everything they need to know about each of their options for future work.